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Kinlin Grover Real Estate Earns National Award for “Extraordinary Customer Service”

Among Top 45 Firms in the U.S. Receiving Coveted QE Award - Unique Industry Recognition


Osterville, MA – October 30, 2019 - Kinlin Grover Real Estate, part of The Randall Family of Companies, New England’s coastal real estate specialists, is among America’s Top 45 real estate brokerages firms based on service excellence winning a national QE Award (pronounced “Quie”) “Reflecting measured and independently verified excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Kevin C. Romito, President, Quality Service Certification, Inc. (QSC), creators of the award.

The 2019 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 30 Small Companies, spanning 24 states, from California to Massachusetts and Florida to Minnesota, and includes some of the most respected independent and well-known national and regional brand names.

“As a company, we have always placed customer service at the top of the list when supporting our clients,” said Mike Schlott, President, Kinlin Grover Real Estate.  “This award truly honors the hard work and dedication of our agents and puts them in great company nationally.”

The 2019 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies.  Quality Service Certification, Inc. and Leading Research Corporation, Laguna Niguel, CA administers the survey process to ensure that every past customer is surveyed, preventing agents or the company from selectivity, interference or influence in any way.

“Today consumers are seek transparency, accountability, and trusted information to help them make better, more informed decisions and choices, Kinlin Grover Real Estate has elected to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence,” said Kevin C. Romito, President, Quality Service Certification, Inc.

“Kinlin Grover is not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating,” Romito adds. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”

Larry Romito, Chairman, CEO, notes that the QE Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys of real customers’ where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting  

Quality Service Certification, Inc. created the QE Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction.  QSC, with its sister company Leading Research Corporation, assures the careful measurement and independent validation of service and satisfaction results. 

Eligibility for the 2019 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2017 for the 2018 QE Award.

Published October 30, 2019 in Real Estate News, Company Announcement